How We Repair Your True Undercounter Refrigerator
Refrigerators, coolers and prep tables all depend on a compressor, two fans, a sealed refrigerant loop and a defrost system working together.
True Undercounter Refrigerator models often use model-specific control boards, sensors and diagnostic modes. We look up your exact model number so the right part goes in the first time.
Common Undercounter Refrigerator Problems We Fix
Clicking, buzzing or loud running
A failing start relay makes the compressor click on and off; a worn fan motor or ice on the fan blade causes buzzing or rattling.
Runs constantly
Dirty coils, a torn door gasket letting warm air in, a failing fan or low refrigerant.
Ice maker or dispenser not working
A frozen fill tube, a bad water inlet valve, a clogged filter or a failed ice maker module.
Not cooling or running warm
Usually a dirty condenser coil, a failed condenser or evaporator fan, a bad start relay or a defrost problem that has iced over the evaporator. A sealed-system leak is less common but possible.
Freezer works but the fresh-food side is warm
Classic sign of a frosted-over evaporator or a stuck air damper. The defrost heater, thermostat or control is checked first.
Water on the floor or under the crisper drawers
A clogged defrost drain, a cracked drain pan or a leaking water inlet valve or supply line.
Quick Checks Before You Call
These are safe for most owners and sometimes solve the problem without a visit:
- Make sure the temperature controls were not bumped (37-40°F fresh food, 0°F freezer).
- Vacuum the condenser coils at the bottom or back and clear anything blocking the vents.
- Close a dollar bill in the door: if it slides out easily, the gasket may not be sealing.
- Listen for the fan inside the freezer when the door switch is pressed.
Still not working? Call (844) 442-1500 or try our troubleshooting wizard.
Our 5-Step Repair Process
- Call or book onlineTell us what your True undercounter refrigerator is doing and when it started. We schedule the first available visit.
- DiagnosisThe technician checks power, controls and the parts most likely to fail, using the model's service data and test modes.
- Upfront quoteYou get the cause, the repair and the price before any work starts. If repair does not make sense, we tell you.
- RepairWe install original or equivalent parts matched to your model and clean up when we are done.
- Test and warrantyWe run the appliance through a full cycle to confirm the fix. The repair is covered by our 90-day parts and labor warranty.
Parts We Replace Most Often
- Start relay and overload
- Condenser and evaporator fan motors
- Defrost heater, thermostat and timer or control board
- Door gaskets
- Water inlet valve
- Ice maker assembly
- Thermistors and temperature sensors
Cost and Lifespan
Most undercounter refrigerator repairs cost $150–$450 including parts and labor, and these appliances typically last 10–15 years. These are national estimates: your exact price comes after the diagnosis. Use the repair vs replace calculator to compare.
Keep It Running Longer
- Vacuum the condenser coils every six months
- Replace the water filter every six months
- Keep door gaskets clean and check them for tears
- Leave space around the unit for airflow
Undercounter Refrigerator Repair in North Andover, MA
We repair undercounter refrigerators in North Andover (ZIP code 01845) and in nearby communities including Lawrence, Andover and Methuen. Humid summers and long, cold winters in Massachusetts give North Andover appliances a busy year, with heavy indoor use from fall to spring.
Frequently Asked Questions
How much does True Undercounter Refrigerator Repair cost in North Andover, MA?
Most undercounter refrigerator repairs fall between $150–$450 including parts and labor. The final price depends on the part that failed and your model. You get an exact quote after the diagnosis and before any work starts.
Can you repair my undercounter refrigerator today?
Same-day visits depend on technician availability in North Andover. Call (844) 442-1500 early in the day for the best chance of a same-day or next-day appointment.
Is the repair guaranteed?
Yes. Parts and labor are covered by our 90-day warranty. If the same problem comes back within that time, we return and fix it.
Do you work on all True models?
We repair current and older True models. Some discontinued parts can be hard to find; if that is the case for your model, we tell you before you pay for a repair.
Should I repair or replace my undercounter refrigerator?
A undercounter refrigerator typically lasts about 10 to 15 years. If yours is well inside that range and the repair costs less than half the price of a new one, repairing usually makes sense. Near the end of its life, or when the repair costs more than half of a replacement, replacing is often the better value. We give you an honest opinion either way.